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Our commitment to Privacy
Your privacy is important to us. To better protect your privacy we provide this policy explaining our online information practices and the choices you can make about the way your information is collected and used. To make this policy easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.
The information we collect:
This policy applies to all information collected or submitted on the Siteworks, Inc. website. On some pages, you can order products, and request informational materials. The types of personal information collected at these pages are:
The way we use information:
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
We use non-identifying and aggregate information to better design our website and to maximize our magazine advertising budget. For example, we may need to know that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women requested our brochure, but we would not disclose anything that could be used to identify those individuals.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
Our commitment to data security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
How to contact us
Should you have other questions or concerns about these privacy policies, please contact us.TERMS AND CONDITIONS:
For pricing, call or fax our Houston office with product description, quantities and shipping address. We will prepare a written quote and return it for your approval. Buyer is responsible for verifying all quantities and dimensions. Please allow a one to five day response time for quotes depending on project size.
We require a 50% deposit on all orders. The balance including freight is payable prior to shipping. To order, review your quote for accuracy and completeness, sign approval where indicated and return to us by fax or mail along with your deposit. We accept Visa, MasterCard or Company check for the required deposit. No order will be placed into production until we have received your signed quote, deposit and approved shop drawings if required.
Lead time is thirty (30) days for most catalog orders, and sixty (60) or more days for custom orders. This includes time for set-up, production, and ten (10) days for curing needed before shipping.
Please refer to our color chart for examples. Cast Limestone sometimes varies in color and texture, due to certain characteristics which are inherent in the natural material used to produce the product. These variances are not considered flaws, but enhance the natural beauty of the stone.
Custom items and sizes are available and will be priced per your specifications. Please send us your drawings or details and based upon the information received, a quotation will be prepared for your approval. There will be a one-time mould charge for all custom work, and a 50% non-refundable deposit is required with the order. Custom orders cannot be canceled once production has begun.
Your order will be shipped by common carrier, or dedicated flatbed, depending on the size of the order. All common carrier shipments are packaged in enclosed crates. Someone should be on hand to unload and inspect the shipment upon arrival.
You should inspect all pieces as soon as possible for damages that may have occurred during shipping. Any damage should be noted on the driver's bill off-loading and reported to us in writing. Please note the pieces that sustained damage by part number, quantity and nature of damage. We will replace all damaged pieces as soon as possible. A photograph of the damage may be required for our claims department. Due to the various mantel styles, colors, finishes, and dimensions; each mantel is made to order. As a result, we will not be able to accept returns.
Cast Limestone products are warranted to be free from manufacturing defects except those related to natural color variations. Warranty does not cover items used for purposes other than originally intended. Warranty is limited to replacement or repair of defective materials only, and does not cover labor costs associated with the removal and or replacement thereof. Warranty does not cover damage resulting from building or wall settlement, contact with chemicals, paint, or failure to maintain properly after installation.
Our representatives are available
7:00 AM to 4:00 PM CST,
Monday through Friday.
Please call (281) 931-1000
for more information on our
limestone mantel designs.
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Siteworks, Inc. | 363 West Canino | Houston, TX 77037
Toll Free: (800) 599-5463 | Local: (281) 931-1000 | Fax: (281) 931-1044
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